Returns & Exchanges

Due to the digital nature of embroidery designs and downloadable products, all sales are final once downloaded; however, we are committed to ensuring your complete satisfaction with every stitch. If you encounter a technical issue with a file or inadvertently purchase a duplicate design, our support team is ready to assist with replacements or store credit.

Return Process

• 1.
  Verify Your Order

  Log in to your account and review your order history to identify the specific design or product that requires attention.

• 2.
  Contact Support

  Email our customer service team within 30 days of purchase with your order number and a brief description of the technical issue or error.

• 3.
  Technical Troubleshooting

  Our experts will review the file to ensure it is optimized for your machine brand and hoop size, providing a corrected file if a defect is found.

• 4.
  Resolution Delivery

  Once approved, any replacement files will be added directly to your download library, or store credit will be issued to your account for future use.